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AI Use Cases for Small Businessby Brendan Byrne
Customer service · Use case 28 of 40

Write onboarding emails for new customers

A practical way to use AI for this job in a small business, with a prompt you can copy.

The job
Write onboarding emails for new customers
Tool(s)
ChatGPT or Claude
Time saved
2-3 hours once-off (estimate). My rough estimate, not a measured result.

The prompt

Write a 3-email welcome sequence for new customers of my [business]. Email 1: thanks and what happens next. Email 2 (day 3): a helpful tip about [topic]. Email 3 (day 10): check-in and how to get help. Each under 150 words.

Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.

Steps

  1. Run the prompt.
  2. Edit for your process.
  3. Load into your email tool as an automation.
  4. Send to yourself as a test.

My verdict

Set-and-forget value. Revisit every 6 months.

More customer service use cases

Next: Create a customer feedback survey · All customer service · Want a bot to do this automatically? See bot setup guides.