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AI Use Cases for Small Businessby Brendan Byrne
Customer service · Use case 29 of 40

Create a customer feedback survey

A practical way to use AI for this job in a small business, with a prompt you can copy.

The job
Create a customer feedback survey
Tool(s)
ChatGPT plus Google Forms or Microsoft Forms
Time saved
1 hour (estimate). My rough estimate, not a measured result.

The prompt

Write a 5-question customer feedback survey for [business]. Mix 2 rating questions and 3 open questions. Keep it under 2 minutes to complete. Include a short intro message.

Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.

Steps

  1. Run the prompt.
  2. Build it in Google Forms or Microsoft Forms.
  3. Send to recent customers.
  4. Paste the answers back into AI and ask for themes.

My verdict

Easy, and the 'find the themes' step is where AI shines.

More customer service use cases

Next: Explain your profit and loss in plain English · All customer service · Want a bot to do this automatically? See bot setup guides.