Reply to Google reviews
A practical way to use AI for this job in a small business, with a prompt you can copy.
The prompt
Write a reply to this Google review for my [business]. Review: [paste]. If positive: thank them by name and mention something specific. If negative: acknowledge, don't argue, offer to fix it offline with [contact]. Under 80 words, warm and genuine.
Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.
Steps
- Paste the review.
- Run the prompt.
- Add a personal detail only you'd know.
- Post the reply.
My verdict
Great for negative reviews when you're annoyed. Let AI be calm for you.
More customer service use cases
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