Build an FAQ from your inbox
A practical way to use AI for this job in a small business, with a prompt you can copy.
The prompt
Here are 20 customer emails/questions I've received: [paste]. Group them into common questions and write a clear answer for each, using only information in my replies. Flag any where I've given inconsistent answers.
Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.
Steps
- Copy 20-30 real customer questions and your replies.
- Run the prompt.
- Fix the flagged inconsistencies.
- Publish as an FAQ page.
My verdict
Brilliant. The inconsistency flag alone is worth it.
More customer service use cases
Next: Write template replies for common questions · All customer service · Want a bot to do this automatically? See bot setup guides.