Translate customer messages
A practical way to use AI for this job in a small business, with a prompt you can copy.
The prompt
Translate this customer message into English and tell me the tone (happy, upset, confused). Then draft a friendly reply in plain English and translate it back into [language]. [paste message]
Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.
Steps
- Paste the message.
- Run the prompt.
- Keep the reply simple; short sentences translate better.
- For anything legal or medical, use a professional translator.
My verdict
Good enough for everyday messages. Not for contracts.
More admin use cases
Next: Write a follow-up email after a quote · All admin · Want a bot to do this automatically? See bot setup guides.