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AI Use Cases for Small Businessby Brendan Byrne
Admin · Use case 10 of 40

Draft polite but firm emails

A practical way to use AI for this job in a small business, with a prompt you can copy.

The job
Draft polite but firm emails
Tool(s)
ChatGPT or Claude
Time saved
15-30 minutes per tricky email (estimate). My rough estimate, not a measured result.

The prompt

Help me write an email to [person/role]. Situation: [what happened]. What I want: [outcome]. Tone: polite, firm, no grovelling. Keep it under 150 words.

Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.

Steps

  1. Describe the situation honestly.
  2. Run the prompt.
  3. Remove anything you wouldn't say in person.
  4. Send it.

My verdict

Great for the emails you've been avoiding. You still need to hit send.

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