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AI Use Cases for Small Businessby Brendan Byrne
Admin · Use case 9 of 40

Summarise long email threads

A practical way to use AI for this job in a small business, with a prompt you can copy.

The job
Summarise long email threads
Tool(s)
Gmail with Gemini, Outlook with Copilot, or paste into ChatGPT
Time saved
15-30 minutes a day (estimate). My rough estimate, not a measured result.

The prompt

Summarise this email thread in 5 dot points: what's been agreed, what's still open, who's waiting on whom, any dates or amounts mentioned, and what I need to do next. [paste thread]

Replace everything in [square brackets] with your own details. Don't paste in anything you wouldn't want stored by the AI provider.

Steps

  1. Copy the thread (remove anything sensitive you don't want to share).
  2. Run the prompt.
  3. Check the dates and amounts against the original.
  4. Reply or add the next step to your to-do list.

My verdict

Excellent time-saver. Always double-check numbers.

More admin use cases

Next: Draft polite but firm emails · All admin · Want a bot to do this automatically? See bot setup guides.