# AI Use Cases for Small Business

> 40 practical ways to use AI in a small business, with prompts you can copy today. Written by Brendan Byrne, an Australian digital strategist, for small business owners. Practical, plain-English, no hype. Time savings are estimates, not measured results.

## Key pages
- [Home](https://aiusecasesforsmallbusiness.com/)
- [About Brendan Byrne](https://aiusecasesforsmallbusiness.com/about/)
- [Contact and sponsorship](https://aiusecasesforsmallbusiness.com/contact/)

## Use cases
- [Write a month of social media post ideas](https://aiusecasesforsmallbusiness.com/use-cases/write-a-month-of-social-media-post-ideas/): Marketing. Tools: ChatGPT, Claude or Gemini (free tiers work)
- [Turn one blog post into five social posts](https://aiusecasesforsmallbusiness.com/use-cases/turn-one-blog-post-into-five-social-posts/): Marketing. Tools: ChatGPT or Claude
- [Draft a monthly email newsletter](https://aiusecasesforsmallbusiness.com/use-cases/draft-a-monthly-email-newsletter/): Marketing. Tools: ChatGPT, Claude, plus your email tool (Mailchimp, MailerLite etc.)
- [Write Google Business Profile updates](https://aiusecasesforsmallbusiness.com/use-cases/write-google-business-profile-updates/): Marketing. Tools: ChatGPT or Gemini
- [Write product or service descriptions](https://aiusecasesforsmallbusiness.com/use-cases/write-product-or-service-descriptions/): Marketing. Tools: ChatGPT or Claude
- [Brainstorm blog topics customers actually search for](https://aiusecasesforsmallbusiness.com/use-cases/brainstorm-blog-topics-customers-actually-search-for/): Marketing. Tools: ChatGPT, Claude or Perplexity
- [Rewrite your website 'About' page](https://aiusecasesforsmallbusiness.com/use-cases/rewrite-your-website-about-page/): Marketing. Tools: ChatGPT or Claude
- [Create alt text for website images](https://aiusecasesforsmallbusiness.com/use-cases/create-alt-text-for-website-images/): Marketing. Tools: ChatGPT or Gemini (with image upload)
- [Summarise long email threads](https://aiusecasesforsmallbusiness.com/use-cases/summarise-long-email-threads/): Admin. Tools: Gmail with Gemini, Outlook with Copilot, or paste into ChatGPT
- [Draft polite but firm emails](https://aiusecasesforsmallbusiness.com/use-cases/draft-polite-but-firm-emails/): Admin. Tools: ChatGPT or Claude
- [Turn meeting notes into actions](https://aiusecasesforsmallbusiness.com/use-cases/turn-meeting-notes-into-actions/): Admin. Tools: ChatGPT, Claude, or the summary feature in Zoom/Teams/Google Meet
- [Write a standard operating procedure (SOP)](https://aiusecasesforsmallbusiness.com/use-cases/write-a-standard-operating-procedure-sop/): Admin. Tools: ChatGPT or Claude
- [Draft job ads and position descriptions](https://aiusecasesforsmallbusiness.com/use-cases/draft-job-ads-and-position-descriptions/): Admin. Tools: ChatGPT or Claude
- [Organise your week from a brain dump](https://aiusecasesforsmallbusiness.com/use-cases/organise-your-week-from-a-brain-dump/): Admin. Tools: ChatGPT or Claude
- [Proofread documents before they go out](https://aiusecasesforsmallbusiness.com/use-cases/proofread-documents-before-they-go-out/): Admin. Tools: ChatGPT, Claude, or the built-in editor in Word/Google Docs
- [Translate customer messages](https://aiusecasesforsmallbusiness.com/use-cases/translate-customer-messages/): Admin. Tools: ChatGPT, Google Translate, or DeepL
- [Write a follow-up email after a quote](https://aiusecasesforsmallbusiness.com/use-cases/write-a-follow-up-email-after-a-quote/): Sales. Tools: ChatGPT or Claude
- [Prepare for a sales call](https://aiusecasesforsmallbusiness.com/use-cases/prepare-for-a-sales-call/): Sales. Tools: ChatGPT, Claude or Perplexity
- [Write a proposal first draft](https://aiusecasesforsmallbusiness.com/use-cases/write-a-proposal-first-draft/): Sales. Tools: ChatGPT or Claude
- [Handle common objections](https://aiusecasesforsmallbusiness.com/use-cases/handle-common-objections/): Sales. Tools: ChatGPT or Claude
- [Write a referral request email](https://aiusecasesforsmallbusiness.com/use-cases/write-a-referral-request-email/): Sales. Tools: ChatGPT or Claude
- [Clean up and segment a customer list](https://aiusecasesforsmallbusiness.com/use-cases/clean-up-and-segment-a-customer-list/): Sales. Tools: ChatGPT (with file upload) or Excel/Google Sheets with Copilot or Gemini
- [Write a simple sales page](https://aiusecasesforsmallbusiness.com/use-cases/write-a-simple-sales-page/): Sales. Tools: ChatGPT or Claude
- [Reply to Google reviews](https://aiusecasesforsmallbusiness.com/use-cases/reply-to-google-reviews/): Customer service. Tools: ChatGPT, Claude or Gemini
- [Build an FAQ from your inbox](https://aiusecasesforsmallbusiness.com/use-cases/build-an-faq-from-your-inbox/): Customer service. Tools: ChatGPT or Claude
- [Write template replies for common questions](https://aiusecasesforsmallbusiness.com/use-cases/write-template-replies-for-common-questions/): Customer service. Tools: ChatGPT or Claude, plus Gmail templates or Outlook Quick Parts
- [Handle an upset customer](https://aiusecasesforsmallbusiness.com/use-cases/handle-an-upset-customer/): Customer service. Tools: ChatGPT or Claude
- [Write onboarding emails for new customers](https://aiusecasesforsmallbusiness.com/use-cases/write-onboarding-emails-for-new-customers/): Customer service. Tools: ChatGPT or Claude
- [Create a customer feedback survey](https://aiusecasesforsmallbusiness.com/use-cases/create-a-customer-feedback-survey/): Customer service. Tools: ChatGPT plus Google Forms or Microsoft Forms
- [Explain your profit and loss in plain English](https://aiusecasesforsmallbusiness.com/use-cases/explain-your-profit-and-loss-in-plain-english/): Finance. Tools: ChatGPT or Claude (or your accountant's AI features in Xero/MYOB)
- [Write a polite overdue invoice reminder](https://aiusecasesforsmallbusiness.com/use-cases/write-a-polite-overdue-invoice-reminder/): Finance. Tools: ChatGPT or Claude, plus Xero/MYOB/QuickBooks reminders
- [Categorise expenses from a bank export](https://aiusecasesforsmallbusiness.com/use-cases/categorise-expenses-from-a-bank-export/): Finance. Tools: ChatGPT (with file upload) or Excel/Google Sheets with AI
- [Compare supplier quotes](https://aiusecasesforsmallbusiness.com/use-cases/compare-supplier-quotes/): Finance. Tools: ChatGPT or Claude
- [Draft a simple cash flow forecast](https://aiusecasesforsmallbusiness.com/use-cases/draft-a-simple-cash-flow-forecast/): Finance. Tools: ChatGPT plus Excel or Google Sheets
- [Write a checklist for a repeat job](https://aiusecasesforsmallbusiness.com/use-cases/write-a-checklist-for-a-repeat-job/): Operations. Tools: ChatGPT or Claude
- [Plan a roster or schedule](https://aiusecasesforsmallbusiness.com/use-cases/plan-a-roster-or-schedule/): Operations. Tools: ChatGPT or Claude, plus your rostering tool (Deputy, Tanda etc.)
- [Write a supplier or contractor brief](https://aiusecasesforsmallbusiness.com/use-cases/write-a-supplier-or-contractor-brief/): Operations. Tools: ChatGPT or Claude
- [Create staff training quizzes](https://aiusecasesforsmallbusiness.com/use-cases/create-staff-training-quizzes/): Operations. Tools: ChatGPT or Claude, plus Google Forms
- [Review a contract for things to ask about](https://aiusecasesforsmallbusiness.com/use-cases/review-a-contract-for-things-to-ask-about/): Operations. Tools: ChatGPT or Claude
- [Find the bottlenecks in a process](https://aiusecasesforsmallbusiness.com/use-cases/find-the-bottlenecks-in-a-process/): Operations. Tools: ChatGPT or Claude

## Related
- [Bots for Small Business](https://botsforsmallbusiness.com/): step-by-step guides to setting up bots that do the boring bits